Like many business owners, you have a clear point of view about your business and your customer experience in particular. However, if you are like many entrepreneurs, you fail to experience how your business looks, feels, smells, and tastes from the customer’s point of view. It’s amazing how unexpected this perspective can be. If you recently discovered that your hotel is far from perfection, here are some easy ways to improve your customer experience with little effort.
Innovating the Customer Experience with Task Manager App
Zip Checklist is a hotel task manager app that can successfully optimize the external customer experience by improving internal workplace productivity. It’s not a secret that customer satisfaction directly depends on the way you and your employees work. So when you make customer satisfaction your top priority, first think about how can you improve the speed and accuracy of all transactions that support customer engagements. One way to achieve it is to get into a habit of everyday planning. When you control the workflow, you automatically improve the customer service and increase a chance to get positive customer reviews in the nearest future.
A Great Company Culture Also Matters
The behavior you can observe at the customer support usually has its roots at the top of the company. At the ends of the day, it’s all about priorities and company focus. So if the company cares only about the level of sales and not about profound organization and planning of every step they take, this will be clearly visible in the customer experience.
More ways to improve your customer experience:
- Get to know your customers by tracking behavior-based analytics and respond accordingly
- Personalize you services and offers
- Take an extra minute or two to connect with the customer on a personal level
- Try to fix problems before they occur
- Create a strong online presence
How to Choose the Right Task Management Software
When it comes to increasing your profit and improving your business, user experience is more important than anything else. If you want your task manager app to revolutionize your business, you should take your time to find the one. The perfect app needs to be simple, fast, and capable of delivering the right information. Recent studies show that today’s consumers are spending over 85 percent of their time on their smartphones using apps for about a minute at a time. (http://techcrunch.com/2015/06/22/consumers-spend-85-of-time-on-smartphones-in-apps-but-only-5-apps-see-heavy-use/#.fwsuooq:5bJy). To regulate workflow in 60 seconds at a time is not easy. Predictably, it requires a simplification of the process.
Zip Checklist offers free apps both for iOS and Android platforms that have all the features of simple yet useful task manager tools. The process of improving your customer experience begins in your office. By using our software with its intuitive interface and features that matter the most for the hospitality industry, you are investing in your future and gradually making your hotel a better place.
We know that today’s hotel managers simple won’t use software that can’t perform to their level of expectation. Seeking perfection at each task, we created Zip Checklist, the best web-based daily task management system available to SMB operators.